Jetbuz Privacy Policy – How We Handle Your Personal Data

This Privacy Policy is issued by the operator of jetbuz.wine (referred to throughout as "Jetbuz", "we", "us" or "our"). Jetbuz operates an online betting and gaming platform offering sports betting, cricket betting, casino games, Teen Patti, card games and related services to players in Pakistan.

This policy applies to all individuals who visit jetbuz.wine, register an account, deposit funds, place bets, play games or otherwise interact with any Jetbuz service – whether through a desktop browser or a mobile device. By using any part of the Jetbuz platform, you acknowledge that you have read and understood this Privacy Policy.

Jetbuz is the data controller in respect of the personal information collected through jetbuz.wine. This means we determine the purposes for which your data is processed and the means by which that processing takes place. If you have any questions about this policy or our data practices, contact us at support@jetbuz.wine.

Jetbuz collects personal data through several channels: information you provide directly during registration and account management, data generated by your use of the platform, and information received from payment processors when you make deposits or withdrawals in PKR.

We do not collect sensitive personal data such as biometric data, health information or political opinions. Where identity verification requires document submission (such as a CNIC copy), those documents are used solely for the purpose of verifying your identity and are not stored beyond the minimum period required by our legal obligations.

Jetbuz uses the personal data we collect only for purposes that are directly connected to providing and improving our services, complying with legal requirements, and protecting the security of both the platform and our players. The specific purposes are as follows:

• Account management: Creating and maintaining your Jetbuz account, verifying your identity, processing your login credentials and sending account-related notifications to your registered mobile number.
• Transaction processing: Processing deposits and withdrawals in PKR via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and Visa/Mastercard. Verifying that deposits originate from accounts held in your name.
• Providing gaming services: Operating all sports betting, casino, Teen Patti and card game features, settling bets, applying bonus credits and maintaining your wagering history.
• Customer support: Responding to your queries, resolving disputes, processing complaints and following up on account security incidents.
• Legal compliance: Meeting anti-money laundering (AML) obligations, age verification requirements, fraud prevention and responding to lawful requests from relevant authorities.
• Responsible gaming: Monitoring betting patterns for indicators of problem gambling behaviour, enforcing deposit limits you have set, applying self-exclusion restrictions and proactively contacting players where our responsible gaming team identifies a concern.
• Platform improvement: Analysing aggregated usage data to understand how players interact with Jetbuz and to improve the design, performance and content of the platform.
• Communications: Sending transactional notifications (bet settlement confirmations, withdrawal alerts, security alerts). Marketing communications are sent only where you have opted in and can be unsubscribed from at any time.

Jetbuz does not use your personal data to build advertising profiles, sell to data brokers or engage in targeted advertising through third-party networks. When we use your data for analytics, it is in aggregated, anonymised form that does not identify you individually.

Jetbuz processes your personal data only where we have a valid legal basis for doing so. Depending on the specific processing activity, the legal basis will be one of the following:

• Contractual necessity: Processing that is necessary to fulfil our obligations to you under the Jetbuz Terms and Conditions – primarily account operation, transaction processing and service delivery.
• Legal obligation: Processing required to comply with applicable laws – including identity verification for anti-money laundering purposes, age verification and fraud prevention.
• Legitimate interests: Processing that serves Jetbuz's legitimate interests and does not override your rights – including platform security monitoring, fraud detection, responsible gaming monitoring and aggregated analytics.
• Consent: Where processing is not covered by the above bases – particularly for marketing communications – we rely on your explicit consent, which you can withdraw at any time.

Jetbuz does not sell or rent your personal data. We share your data only in the following limited and specific circumstances:

• Payment processors: We share the minimum necessary transaction data with Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT networks and Visa/Mastercard to process your deposits and withdrawals. These providers are bound by their own privacy and security standards.
• Identity verification providers: Where identity verification is required (for example, to comply with AML requirements), we may share identity documents with a verified KYC processing service. These providers operate under strict data processing agreements with Jetbuz.
• Technology infrastructure providers: Jetbuz uses third-party cloud hosting, security and analytics providers to operate the platform. These providers process data on our behalf and are contractually prohibited from using it for any other purpose.
• Legal authorities: Where required by a lawful court order, regulatory instruction or law enforcement request, Jetbuz may disclose relevant personal data. We will notify you of any such disclosure where we are legally permitted to do so.
• Business transfers: In the event of a merger, acquisition or sale of all or part of Jetbuz, player data may be transferred to the acquiring entity. You will be notified of any such transfer before it occurs.

All financial transactions on Jetbuz are conducted in Pakistani Rupees (PKR) through Pakistani payment platforms. This means your payment data stays within the Pakistani payment ecosystem rather than being routed through foreign currency gateways, which reduces the number of intermediaries who handle your financial information.

When you make a deposit via Easypaisa or JazzCash, the transaction is authenticated directly within those apps. Jetbuz receives a payment confirmation reference from the provider but does not receive, store or process your Easypaisa PIN, JazzCash PIN or any authentication credential.

For bank IBFT transfers, Jetbuz receives your bank-assigned transaction reference number and the originating bank name. We do not receive your full bank account number. For Visa or Mastercard transactions, we receive a tokenised representation of your card – never the full 16-digit card number, CVV or expiry date.

Jetbuz stores only the data necessary to match your payment to your account, to process your withdrawal to the same payment method and to maintain the financial records required by applicable regulations. Transaction records are retained for the minimum period required by financial regulations, after which they are securely deleted.

Jetbuz uses cookies and similar tracking technologies on jetbuz.wine to make the platform work, to remember your preferences and to understand how players use the site. Here is a plain breakdown of what each type of cookie does:

• Essential cookies: These are strictly necessary for the platform to function. They keep you logged in during a session, maintain your bet slip between pages and ensure secure transactions. You cannot opt out of essential cookies without preventing the site from working.
• Preference cookies: These remember your settings between visits – for example, your preferred language or the last game you played. They make the platform more convenient to use.
• Analytics cookies: These collect anonymised data about how players navigate the site – which pages are visited most, how long sessions last, where players drop off. This data is used to improve the platform. Analytics cookies do not identify you personally.
• Security cookies: These help Jetbuz detect and prevent fraudulent activity, identify unusual login patterns and protect account security.

Jetbuz does not use third-party advertising cookies. We do not allow advertising networks to place tracking cookies on jetbuz.wine. You can manage cookie preferences through your browser settings. Disabling non-essential cookies may affect some platform features but will not prevent you from placing bets or managing your account.

Data security at Jetbuz is an operational priority, not a compliance footnote. The security measures applied to player data include technical, administrative and physical controls that operate continuously.

• TLS/SSL encryption: All data transmitted between your device and Jetbuz servers is encrypted in transit using current TLS standards. The jetbuz.wine padlock in your browser confirms this connection is active.
• Encryption at rest: Personally identifiable data stored on Jetbuz servers is encrypted at rest. This means that even if storage media were ever accessed improperly, the data would be unreadable without the decryption key.
• Access controls: Only authorised Jetbuz personnel with a specific operational need can access player personal data. Access is logged, time-limited and subject to regular audit.
• Intrusion detection: Jetbuz operates continuous monitoring systems to detect and respond to unauthorised access attempts, unusual data queries and other security events in real time.
• Two-factor authentication: Players are strongly encouraged to enable two-factor authentication (2FA) on their Jetbuz accounts. This adds a layer of security that prevents unauthorised access even if login credentials are compromised.

Despite these measures, no internet-based system can guarantee absolute security. If Jetbuz ever becomes aware of a data breach that poses a risk to player data, we will notify affected players as quickly as possible and take immediate steps to contain the breach.

Jetbuz retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:

• Account data: Retained for the duration of your active account, plus 5 years after account closure to comply with financial record-keeping requirements.
• Transaction records: Retained for 7 years from the date of the transaction in line with standard financial compliance periods.
• Identity verification documents: Retained for 5 years from the date of verification, after which they are securely deleted.
• Customer support communications: Retained for 3 years from the date of the last communication to assist with dispute resolution and quality review.
• Platform usage logs: Anonymised after 90 days and retained in aggregated form for platform analytics. Non-anonymised logs are deleted after 90 days.
• Responsible gaming records: Retained for the duration of the account plus 5 years to support any future self-exclusion enforcement and compliance reviews.

When a retention period expires, data is deleted through secure methods that prevent recovery. Where full deletion is not immediately possible due to technical constraints (such as backup systems), the data is isolated and protected until deletion is completed.

As a Jetbuz player, you have the following rights in relation to your personal data. These are genuine rights that Jetbuz will honour – not marketing language. To exercise any of these rights, email support@jetbuz.wine with your account username and the specific request.

Jetbuz does not knowingly collect personal data from individuals under the age of 18. The Jetbuz platform is strictly for adults. If we become aware that a player under 18 has registered an account, we will immediately close the account, return any Real Funds to the payment source and delete all associated personal data.

If you believe that a person under 18 has registered an account on Jetbuz, please contact support@jetbuz.wine immediately so we can investigate and take appropriate action.

We actively use the date of birth provided during registration to screen for underage registrations. We may also request documentary proof of age at any time. This is a firm commitment, not a box-ticking exercise.

The responsible gaming tools on Jetbuz – deposit limits, session alerts, cool-off periods and self-exclusion – involve the processing of personal data in a way that requires specific privacy protections. When you use these tools, the following commitments apply:

• Data from your responsible gaming settings is never used for marketing purposes. If you set a deposit limit, Jetbuz will not use that information to target you with promotions designed to increase your spending.
• Self-exclusion data is stored securely and used only to enforce the exclusion. During a self-exclusion period, all marketing communications are suspended automatically.
• Behavioural data used by our responsible gaming team to identify players who may need support is reviewed internally and is not shared with third parties for any commercial purpose.
• If you contact Jetbuz to discuss a gambling concern, records of that communication are handled with heightened confidentiality by a designated team member.

Full details of the responsible gaming tools available on Jetbuz are on the Responsible Gaming page.

Jetbuz may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law or changes in the services we offer. When we make material changes – meaning changes that significantly affect how your data is used – we will notify you via the mobile number or email address registered on your account at least 14 days before the updated policy takes effect.

The updated policy will always be available at jetbuz.wine/privacy-policy with the effective date clearly shown at the top. Continued use of the Jetbuz platform after the effective date of an updated policy constitutes acceptance of the changes.

If you do not agree with a material change to this policy, you should close your account before the updated policy takes effect. Any Real Funds balance will be returned to your verified payment method.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or want to raise a concern about how Jetbuz handles your personal information, please contact us using the details below.

• Email: support@jetbuz.wine – mark the subject line "Privacy Request" so it reaches the right team promptly.
• Live chat: Available 24/7 from your Jetbuz account dashboard. For privacy-specific queries, live chat agents will escalate to the data team within one business day.

Jetbuz aims to respond to all privacy requests within 14 days. For complex requests – such as a full data access request – we may take up to 30 days and will notify you if that is the case.